ROKR Services BV — Meidoornlaan 49, 9230 Wetteren
VAT: BE0788.717.490
Email: mail@rokr.services

1. What data do we collect?

When placing a reservation, we collect the following personal data:

First name and last name
Email address
Phone number
Address details (street, postal code, city)
Delivery address (if applicable)

2. Why do we collect this data?

We process your personal data for the following purposes:

Processing and managing your reservation
Communication about your booking (confirmations, reminders)
Delivery of the rented device
Refund of the deposit
Legal obligations (accounting, VAT)

3. Legal basis

The processing of your data is based on the performance of a contract (the rental agreement) and our legal obligations.

4. Retention period

Your data is retained for the duration of the rental agreement and up to 7 years thereafter for accounting purposes, in accordance with Belgian legislation.

5. Sharing with third parties

We do not share your data with third parties, except when necessary for the performance of the contract (e.g. a courier for delivery) or when we are legally required to do so.

6. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Have your data corrected or deleted
Restrict or object to the processing
Transfer your data (data portability)

You can exercise these rights by contacting us via mail@rokr.services.

7. Cookies

This website only uses functional cookies that are necessary for the operation of the website (session, CSRF protection). We do not use tracking cookies or analytical cookies.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

9. Complaints

If you have a complaint about the processing of your personal data, you can contact the Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be.

Last updated: 04/04/2026

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