Terms and Conditions

ROKR Services BV — Meidoornlaan 49, 9230 Wetteren
VAT: BE0788.717.490

1. Applicability

These terms and conditions apply to all rental agreements concluded via the website of ROKR Services BV regarding the rental of Starlink satellite internet equipment.

2. Rental period

The rental period starts on the agreed start date and ends on the end date stated in the reservation confirmation. Extension is possible after consultation and subject to availability. Early return does not entitle the renter to a partial refund.

3. Prices and payment

All listed prices include VAT. You will receive an invoice with a QR code (Payconiq) to pay digitally. At pick-up or on-site installation, you can also pay digitally or in cash. A deposit is due at the start of the rental period.

4. Deposit

A deposit is required at the start of the rental. The deposit amount is stated at the time of reservation. The deposit is refunded within 7 business days after receipt of the undamaged device, via bank transfer. In case of damage, the repair or replacement cost is deducted from the deposit.

5. Delivery and pick-up

The device can be picked up free of charge at the address of ROKR Services BV in Wetteren. Delivery throughout Belgium is available at a fixed delivery cost (round trip included). The delivery cost is stated at the time of reservation.

6. Use of the device

The renter agrees to use the device carefully and in accordance with the user manual. The device may not be sub-let, lent or transferred to third parties without the written consent of ROKR Services BV. The renter is responsible for theft, loss or damage to the device during the rental period.

7. Internet connection

ROKR Services BV does not guarantee any specific internet speed. Connection quality depends on location, weather conditions and the number of users on the Starlink network. A roaming subscription is included that works in virtually all of Europe.

8. Cancellation

Cancellation by the renter is free of charge up to 48 hours before the start date. Cancellation within 48 hours before the start date may incur an administration fee. ROKR Services BV reserves the right to cancel a reservation in case of force majeure or technical issues.

9. Liability

ROKR Services BV is not liable for damage resulting from the use of the rented device, including but not limited to: interruption of the internet connection, data loss or inaccessibility.

10. Damage and loss

In case of damage to or loss of the device, the renter is liable for repair or replacement. The costs are deducted from the deposit. If the costs exceed the deposit, the balance is invoiced to the renter.

11. Applicable law and disputes

Belgian law applies to this agreement. Disputes shall be submitted to the competent courts of the district of East Flanders.

Last updated: 04/04/2026