Terms and Conditions

ROKR Services BV — Meidoornlaan 49, 9230 Wetteren
VAT: BE0788.717.490

1. Definitions

In these terms and conditions, the following definitions apply: Lessor: ROKR Services BV, with registered office in Wetteren, company number BE0788.717.490; Renter: the natural or legal person renting a device; Device: the Starlink satellite internet kit with all accompanying accessories (antenna, router, cables, power supply, carrying bag); Agreement: the rental agreement concluded between the lessor and the renter via the website.

2. Applicability

These terms and conditions apply to all offers, reservations and rental agreements concluded via the website of ROKR Services BV regarding the rental of Starlink equipment. By placing a reservation, the renter fully accepts these terms. Deviations are only valid if agreed in writing. Any of the renter's own conditions are expressly excluded.

3. Formation of the agreement

A reservation via the website constitutes a request. The agreement is only concluded after written confirmation by the lessor (by e-mail or SMS). The lessor reserves the right to refuse a reservation or to request additional information or proof of identity, without stating a reason.

4. Identity check and no-show

The lessor may request valid proof of identity at pick-up or delivery for verification purposes. If the renter fails to appear at the agreed pick-up time, or is not present at the agreed delivery moment, the costs incurred (travel, reserved period) may be charged.

5. Prices and rates

All prices stated are exclusive of 21% VAT. The applicable rates are those stated on the website at the time of reservation. The reservation system automatically calculates the most advantageous combination of daily, weekly and monthly rates. Additional services such as delivery, installation and express delivery are charged separately and clearly stated at the time of reservation.

6. Payment

Payment is made via the invoice with Payconiq QR code, or on site digitally or in cash upon pick-up or installation. The full rental amount and the deposit are due no later than the start of the rental period. In the event of late payment, default interest of 1% per month is due by operation of law and without prior notice, as well as fixed compensation of 10% of the outstanding amount with a minimum of € 40.

7. Deposit

A deposit is due at the start of the rental; its amount is stated at the time of reservation. The deposit is refunded by bank transfer within 7 working days after receipt and inspection of the undamaged and complete device. In the event of damage, loss, missing parts or late return, the corresponding costs are withheld from the deposit.

8. Rental period

The rental period begins on the day the device is picked up in Wetteren or — in the case of delivery — on the day the device is delivered. It runs up to and including the day the device is back at ROKR Services BV, either by return by the renter or by collection by the lessor. Every commenced day between these two dates is charged, regardless of actual use. Extension is possible subject to prior consultation and availability; early return does not entitle the renter to any full or partial refund.

9. Delivery, pick-up and return

The device can be picked up and returned free of charge at the lessor's address in Wetteren, by appointment. Delivery throughout Belgium is available at a fixed delivery cost; this cost covers the outbound delivery only and is stated at the time of reservation. If the renter wishes the lessor to also collect the device at the end of the rental, an additional collection fee of € 75 applies. The renter must return the device on the end date, complete, clean and in the same condition as received.

10. Cleaning and repair costs

The renter returns the device clean and in the same condition. If the device is returned abnormally dirty, with damaged packaging or incomplete, a fixed cleaning or repair fee may be charged and, where applicable, withheld from the deposit.

11. Obligations of the renter

The renter undertakes to provide correct and complete information, to use the device with due care, not to repair, modify or open it themselves, and to immediately report any defect, loss, theft or damage to the lessor. The renter must be at least 18 years old.

12. Use of the device

The renter uses the device carefully and in accordance with the user manual. The device may not be used for unlawful purposes. The renter is responsible for the device throughout the entire rental period, from pick-up or delivery until the actual return.

13. Power supply

The device only works with a continuous electrical power supply (230V). The renter provides the necessary power supply at the location of use. The lessor is not liable for the device not functioning, or functioning only partially, due to a faulty or absent power supply.

14. Subletting and transfer

The renter is not permitted to sublet, lend, pledge or transfer the device to third parties without the prior written consent of the lessor.

15. Internet connection and service

The lessor does not guarantee any specific internet speed or uninterrupted availability. Connection quality depends on location, weather conditions, obstacles and the load on the Starlink network. A roaming subscription is included that works in virtually all of Europe.

16. Geographic use

The included roaming subscription is valid within the Starlink coverage area, which covers virtually all of Europe. Outside this coverage area, a working connection is not guaranteed. The device may not be used in countries or areas where the use of Starlink is legally prohibited.

17. Responsible use of the connection

The renter is solely responsible for all activities carried out via the internet connection during the rental period. Any unlawful or unauthorised use is prohibited. The renter indemnifies the lessor against any claim from third parties or authorities arising from the use of the connection.

18. Fair use and data consumption

The rental price includes a data subscription for normal and reasonable use. In the event of abnormal, excessive or unlawful data consumption, the lessor reserves the right to suspend the service or charge additional costs.

19. Technical support

The lessor provides technical support during office hours by telephone, e-mail or WhatsApp. Temporary unavailability of the connection due to causes beyond the lessor's control does not entitle the renter to any refund or compensation.

20. Damage, loss and theft

In the event of damage to or loss of the device, the renter is liable for the costs of repair or replacement at replacement value. These costs are deducted from the deposit; any balance is invoiced separately. In the event of theft, the renter is obliged to immediately report it to the police and provide a copy of the police report to the lessor.

21. Late return

In the event of late return, the applicable daily rate is charged per commenced day, plus any resulting costs. If the device is not returned more than 14 days after the end date, it is considered lost and the full replacement value is invoiced.

22. Cancellation

Cancellation by the renter is free of charge up to 48 hours before the start date. In the event of cancellation within 48 hours before the start date, an administration fee may be charged. The lessor reserves the right to cancel a reservation in the event of force majeure or technical problems, in which case amounts already paid are refunded.

23. Right of withdrawal

In accordance with Article VI.53 of the Belgian Code of Economic Law, the consumer is in principle entitled to a 14-day withdrawal period. However, this right of withdrawal does not apply to the provision of services performed on a specific date or during a specific period, once performance has begun with the renter's consent.

24. Liability

The lessor is not liable for indirect damage, consequential damage, loss of profit, loss of data or unavailability resulting from the use or unavailability of the device or the internet connection. The lessor's liability is in any case limited to the amount of the rental price of the reservation concerned. This limitation does not apply in the event of intent or gross negligence.

25. Force majeure

The lessor is not liable for any failure resulting from force majeure, including but not limited to: failures or interruptions of the Starlink network, extreme weather conditions, fire, theft, government measures, strikes or supply problems. In the event of force majeure, obligations are suspended for its duration.

26. Insurance

The device is not insured by the lessor during the rental period. The renter is responsible for the device and is advised to check whether it is covered by their own (home or fire) insurance.

27. Processing of personal data

The lessor processes the renter's personal data in accordance with the General Data Protection Regulation (GDPR) and the privacy policy on the website. The data is only used for the performance of the agreement and to comply with legal obligations.

28. Intellectual property

All content on the website, including texts, logos, images and the name ROKR Services, is the property of the lessor and may not be used or reproduced without permission. Starlink is a trademark of SpaceX; the lessor is an independent rental provider and is not affiliated with SpaceX.

29. Complaints and dispute resolution

Complaints must be reported in writing within 8 days of detection via mail@rokr.services. The lessor handles every complaint within a reasonable period. Consumers also have access to the European ODR platform via https://ec.europa.eu/consumers/odr.

30. Amendment of the terms

The lessor may amend these terms and conditions at any time. The terms applicable to each agreement are those in force at the time of reservation.

31. Invalidity and severability

If any provision of these terms should be wholly or partially invalid or unenforceable, the remaining provisions shall remain in full force. The invalid provision shall be replaced by a valid provision that approximates the original intention as closely as possible.

32. Governing law and disputes

This agreement is governed exclusively by Belgian law. Save for mandatory legal provisions, disputes shall be submitted to the competent courts of the district of East Flanders, Ghent division.

Last updated: 05/07/2026